privacy policy

Information we collect about you

When you visit, register or order products from wooltide.com you may be asked to provide specific information about yourself including name, contact details and credit/debit card information.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site, products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information and methods used to browse away from the page.

How we will use the information about you?

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to invoice you and to contact you when necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

Security and Data Retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information in a safe environment for a reasonable period or as long as the law requires. All information you provide to us is stored on our secure servers or on secure servers operated by a third party.

Use of cookies

We do use cookies on our website to enhance your user experience with us. A cookie is a text file which contains information relating to your web journey and behaviour. It is stored in your web browser to enable us to personalise your experience next time you visit our website. Cookies are extremely useful as they can quicken up the web journey for you and can also allow a website to recognise a user’s device. Some cookies are essential to your web journey to enable to you to access secure parts of the website. Without cookies, you would be unable to do these purchases online.

Our analytical and tracking cookies collect information anonymously about how you browse and use our website, what pages you visit, how you entered the site and where you left it. This data is anonymous and not specific to you yet helps us to make improvements to your web experience by identifying pages where more visitors may be exiting the website or where visitors may be having issues attaining certain information.

Our marketing cookies allow us to measure the effectiveness of our online marketing campaigns, for example our email marketing. They collect data anonymously of general visit patterns and trends to understand the likes and dislikes of our consumers. They are also used to target you with relevant information specific to your browser activity and which pages you visit on the website.

You will be able to use the Help menu bar on most browsers to get information on how to block or prevent cookies. This will give you information on how to disable cookies altogether, however it should be noted that this will stop you being able to do simple e-commerce functions on this website and we strongly recommend that you leave your cookies enabled, so that we can continue to help evolve websites and your user experience.

Changes to our Privacy Policy

Our privacy policy complies with the General Data Protection Regulation. Any changes to our privacy policy in the future will be posted to the website.

This information we collect about you is used responsibly but if at any time you would like us to delete your data, please contact wooltide.com and your data will be deleted. Wooltide absolutely guarantees that your information will not be shared with any outside organisation or third party.